Requests become action.
A built-in maintenance request form connects directly to work orders, assignments, photos, and service dates.
MAINTENANCE & WORK ORDERSA clearer way to run our property operations
Every property.
Every moving part.
One clear view.
From the first maintenance request to the final invoice. OnCall Intelligence connects our team, our vendors, and the work that keeps our properties running.
Built around the way our team works.
THE OPERATIONS DESKSample data
Portfolio overviewWM
YOUR WORK, IN FOCUS
TodayGood morning, team.
Open work orders24 Across 6 properties
Need your attention03 Ready for action
Next up
View all ↗Pool pump replacementOakwood Commons · WO-1042
ApprovalEntry gate repairCedar Park · WO-1041
ScheduledClubhouse HVAC serviceLakeview Court · WO-1040
In progressA little more clarity.Review scope, compare proposals, and see the next step in one place.
Vendor accepted the jobNext step: confirm the service date
Operations desk · Shown with sample data
ONE CONNECTED WORKFLOW FOR OUR
Property managers · Coordinators · Technicians · Vendors · Accounting
01 / THE PLATFORM
Less chasing updates.
More moving work forward.
When the details live in different places, follow-up becomes the job. OnCall Intelligence brings our entire maintenance workflow into one shared record.
Our vendors, connected.
Find the right trade, check vendor documents, and keep job history close. Simple email links make it easier for them to respond.
VENDOR MANAGEMENTProposals with perspective.
Send RFPs, track responses, and compare scope, price, exclusions, and timing before making a decision.
RFPS & APPROVALSFollow-through to the finish.
Keep completion evidence, invoice reviews, payment updates, and reminders connected to the original work.
COMPLETION & ACCOUNTING02 / FROM REQUEST TO RESOLUTION
A clear next step.
At every step.
One job. One timeline. A shared understanding of what happened, who’s responsible, and what comes next.
THE RIGHT DETAILS, FROM THE START
A request with everything attached.
Capture the property, location, issue, and photos in a single form. Give the team a shared starting point and the requester a reference number.
Part of every work orderRequest receivedWO-1042
Pool pump replacement
Oakwood Commons · Equipment room
Next owner: property manager
INTELLIGENCE, WITH CONTEXTExample
A starting point.
A more informed decision.
Estimated labor4–6 hours
Planning cost range$1,200–$1,800
Information neededPump specification
Manager review required
Example values only. Not a quote or market price.
03 / HUMAN JUDGMENT. BETTER INFORMED.
Intelligence that
shows its work.
AI-assisted estimates help you ask better questions, identify missing scope, and build an initial view of labor, duration, and cost.
- Clear assumptions and estimated ranges
- Relevant job history when available
- Your review before any decision is made
You stay in control. An estimate never authorizes spending or replaces a vendor proposal.
AT THE DESK. ON THE PROPERTY.
The same job.
Wherever work takes you.
At your desk or out on a property, you work from the same job record. Submit a request, capture a photo, review a proposal, or check the next action without losing the thread.
DesktopMobileOne shared record
IN USE TODAY
Built for the work
behind the property.
OnCall Intelligence is built around the way we work. Maintenance, vendors, RFPs, AI-assisted estimates, and approvals work together in one platform.
Explore the workflowA few things to know.
Who uses OnCall Intelligence?
Property managers, coordinators, technicians, and accounting staff work from the same jobs in OnCall Intelligence. Our vendors take part through secure email links.
Do our vendors need another portal account?
No. Vendors respond to assignments, submit proposals, and upload documents through secure email links, so you don’t need to set them up with a full portal account.
How does it work with accounting?
OnCall Intelligence coordinates work and invoice review, then hands invoices off to accounting through the available integration or agreed file formats. Payment-status updates come back to the job. Our accounting system stays the ledger.
Where do I submit maintenance requests?
At app.oncallintelligence.com. That’s where you’ll find the maintenance request form, work orders, and day-to-day operational tools, all in one place.